Effective Date: August 11, 2024

At The Quisine, we strive to ensure that every meal you order meets your expectations. However, if you encounter any issues with your order, our refund policy outlines the steps you need to take to request a refund.

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Incorrect Order: If you receive an incorrect item or if there are errors with your order, such as missing items or incorrect quantities.
• Quality Issues: If the food is delivered in an unsatisfactory condition, such as being cold, spoiled, or otherwise unfit for consumption.
• Late Delivery: If your order is significantly delayed beyond the expected delivery time without prior notification.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team within [2 hours] of receiving your order. You can contact us via:

   • Email: support@thequisine.com
   • Phone: +91-7992132123
   • Live Chat: Whatsapp

2. Provide Details: Include the following information in your request:

   • Order number
   • Description of the issue
   • Photos of the product (if applicable)
   • Any other relevant information to help us process your request

3. Verification: Our team will review your request and may contact you for additional information if necessary. We aim to respond to all refund requests within [24-48 hours].

3. Refund Process

Once your refund request is approved, we will:

• Issue a Refund: Process your refund to the original payment method used for the order. Refunds typically take [5-7 business days] to reflect in your account, depending on your bank or payment provider.
• Offer a Credit: Alternatively, we may offer a credit to your account for future orders if you prefer.

4. Non-Refundable Items

Certain items are not eligible for a refund, including:

• Customized Orders: Orders with special modifications or customization.
• Promotional Items: Items purchased as part of a promotion or discount that is non-refundable.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or dispatched. Once an order is in progress, cancellations may not be possible.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund procedures.

7. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with your request, please contact us at:

The Quisine
Email: support@thequisine.com
Phone: +91-7992132123

Address: LIG 885, C-Block, Shyam nagar, Kanpur, UP-208013.

Thank you for choosing The Quisine. We appreciate your understanding and are here to assist you with any issues you may have.